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Frequently Asked
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Get answers to common questions about working with Avian BPO. Can't find what you're looking for? Contact us.

Getting Started

We can present pre-vetted candidate profiles within 48 hours of your initial call. After you select and interview candidates, onboarding typically takes 5-7 business days. From first call to first commit, expect roughly 2 weeks.
Our minimum engagement is one full-time developer on a month-to-month basis after the trial period. There are no long-term contracts required — you can scale up, scale down, or end the engagement with 30 days' notice.
You start working with your new team member on real tasks. During the trial period, you evaluate their code quality, communication, and cultural fit. If you're not satisfied for any reason, you pay nothing and keep any work completed.
No. All our developers come equipped with enterprise-grade hardware and high-speed internet. They use licensed development tools. If you have specific tool requirements (e.g., specific IDEs or platforms), we can accommodate that during onboarding.

Team & Talent

Every developer goes through a rigorous multi-stage screening: resume review, coding assessment (data structures, algorithms, system design), framework-specific technical interview, English communication evaluation, and cultural fit assessment.
We offer a free replacement guarantee. If at any point a developer isn't meeting your expectations, we'll find a replacement at no additional cost.
We offer junior (1-3 years), mid-level (3-5 years), senior (5-8 years), and lead/architect (8+ years) engineers across all our technology stacks. We'll recommend the right seniority mix based on your project needs and budget.
Absolutely. We encourage it. After presenting shortlisted profiles, you conduct video interviews directly with each candidate — just like hiring a local team member. You make the final selection.

Working Together

Our developers are based in Bangladesh (GMT+6), which overlaps 4-5 hours with European business hours and has morning overlap with the US East Coast. Teams regularly participate in standups, sprint planning, and real-time collaboration.
Your developers join your Slack/Teams channels, attend your standups, use your project management tools (Jira, Linear, Asana, etc.), and commit to your GitHub/GitLab repos. They operate as if they're sitting in your office.
Both. For well-defined projects with clear scope, we offer fixed-price project-based engagements. For ongoing product development, our dedicated team model provides full-time engineers who integrate into your workflow.
In the dedicated team model, you manage them directly — they're your team members. In the project-based model, our project managers handle day-to-day coordination with regular reporting to you. Either way, you have full visibility into progress.

Security & Compliance

Yes. Every developer signs a comprehensive NDA before starting any engagement. We also execute mutual NDAs at the company level. All agreements are enforceable under international law.
All IP created during the engagement belongs 100% to you. This is explicitly stated in our service agreements. Developers work under strict IP assignment clauses, and we enforce clean-room practices to prevent cross-contamination between client projects.
We maintain enterprise-grade security: encrypted communications, secure VPN access, endpoint protection, regular security audits, and mandatory security training for all team members. We can also comply with specific client security requirements.

Pricing & Billing

We offer transparent monthly pricing per developer based on seniority and technology stack. No hidden fees, no markup surprises. Visit our pricing page for details or contact us for a custom quote.
No. There are zero setup fees, onboarding fees, or hidden charges. You pay a simple monthly rate per developer. The risk-free trial period has no cost if you decide not to continue.
We invoice monthly in advance. Payment is due within 15 days via wire transfer or credit card. For project-based engagements, we structure payments around milestones (typically 30/40/30 split).

Still Have Questions?

Our team is happy to answer any questions. Reach out and we'll get back to you within 24 hours.

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