Privacy Policy

1. Introduction

Avian BPO & IT ("we," "us," or "our") operates the website avianbpo.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Personal Information (Provided by You)

When you fill out our contact form, request a quote, or communicate with us, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Company name and website
• Project details and requirements
• Engagement model preference

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information through cookies and similar technologies:

• IP address and approximate location
• Browser type and version
• Operating system
• Pages visited, time spent, and navigation paths
• Referring URL
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the collected information for the following purposes:

• Respond to inquiries — to reply to your contact form submissions and provide proposals
• Provide services — to deliver the outsourcing and development services you request
• Improve our Site — to analyze usage patterns and optimize user experience
• Marketing communications — to send relevant updates (only with your consent)
• Legal compliance — to comply with applicable laws and regulations

4. Cookies & Tracking Technologies

4.1 Google Analytics 4 (GA4)

We use Google Analytics 4 (Measurement ID: :id) to understand how visitors interact with our Site. GA4 collects data such as page views, session duration, bounce rate, and user demographics. Google may use this data in accordance with their Privacy Policy.

4.2 Essential Cookies

We use essential cookies for CSRF protection on our contact form. These are strictly necessary for the Site to function and cannot be disabled.

4.3 Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site. Most browsers allow you to refuse or delete cookies.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers — trusted third parties who assist in operating our Site (e.g., hosting, email delivery)
• Analytics providers — Google Analytics for Site usage analysis
• Legal authorities — when required by law, regulation, or legal process
• Business transfers — in the event of a merger, acquisition, or asset sale

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are retained for up to 24 months for business follow-up purposes.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• CSRF protection on all forms
• Regular security reviews
• Access controls and authentication

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

To exercise any of these rights, contact us at :email.

9. International Data Transfers

Our operations are based in Bangladesh. If you are accessing our Site from the European Union, United States, or other regions with data protection laws, please note that your information may be transferred to and processed in Bangladesh. By using our Site, you consent to this transfer.

10. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent — for marketing communications and non-essential cookies
• Legitimate interest — for responding to inquiries and improving our services
• Contract performance — for delivering services you have requested

11. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: